Regional Technical Data Engineer

Job Description:

The jobholder is responsible for providing to Asia Pacific region Customers first line support on Maintenance & Engineering Technical Data to obtain/maintain a high level of customer satisfaction.

This includes familiarization/ training to ensure efficient use of the technical data by Customers. Also acquiring customers feedback on Airbus Technical data products, support and services in order to identify issues and/or subjects for continuous improvements.

1. Answers, as first line Support, the Technical Data queries from internal and external customers and ensures queries to be handled in expedite manner.

2. Communicates/Coordinates with the Airbus Headquarter organization on issues including regular reporting.

3. Provides Technical Data familiarization course and refresher training to region customers, MRO or Airworthiness Authorities.

4. Acquires; analyses customers feedback needs and requirement ...