About the Role
Overview
Job Description: The jobholder is responsible for providing to Asia Pacific region Customers first line support on Maintenance & Engineering Technical Data to obtain/maintain a high level of customer satisfaction. This includes familiarization/ training to ensure efficient use of the technical data by Customers. Also acquiring customers feedback on Airbus Technical data products, support and services in order to identify issues and/or subjects for continuous improvements.
Responsibilities
- Answers, as first line Support, the Technical Data queries from internal and external customers and ensures queries to be handled in expedite manner.
- Communicates/Coordinates with the Airbus Headquarter organization on issues including regular reporting.
- Provides Technical Data familiarization course and refresher training to region customers, MRO or Airworthiness Authorities.
- Acquires; analyses customers feedback needs an...
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