Regional Service Manager

Job Overview

The Regional Service Manager will be responsible for overseeing all aspects of onsite desktop support and dispatch services provided by Our Client across the India. This position requires a dynamic and experienced IT professional with a robust background in end user computing (EUC) services, desk side support, and device lifecycle management. The successful candidate will ensure the effective delivery of high-quality support services in alignment with the contractual obligations outlined in the reference schedules.

Key Responsibilities

• Service Management: Oversee the provision of Desk Side Support and Tech Bar Services, ensuring adherence to the service levels and quality standards specified.
• Device Lifecycle Management: Manage the asset management, stock management, refresh, OS build and deployment as specified.
• Operational Control and Compliance: Ensure compliance with the Bank’s global operational controls a...