Refund Assistant

Responsibilities

• Checking tax-free forms for completeness in accordance with tax law and Global Blue guidelines.

• Refunding the payment amount in accordance with Global Blue guidelines, including checking travellers' eligibility for tax refunds.

• Using necessary internal user software for communication and refunding the payment amount, such as Refund Manual, Refund Software REX, Security Manual, Instruction Manual (technical user manual REX) and MS Office.

• Processing of cash and cashless transactions for customers in accordance with Global Blue guidelines 2

• Fraud prevention and security measures in cooperation with the responsible Refund Manager / Airport Manager. Compliance with anti-fraud guidelines.

• Preparation of the corresponding daily closings and daily statements

• Cash register entries and management / proactive monitoring of cash balances at your own counters

• Supporting the supervisor/airport manager in the ‘recove...