Realtime Analyst

• Bachelor’s Degree in a recognized technical, engineering, scientific, managerial, business, or other discipline related to area of expertise
• At least 2+ year Workforce Management (WFM) functions experience specifically with Real Time Analysis
• Amenable to work onsite in Eastwood
• Amenable to work shifting or night shift schedule
• Good organizational and communication skills, plus knowledge of talent management programs functions
• Proficient in MS Office apps (MS Excel/Word/Power Point)
• Experience and comfortable with presenting to upper management

Job Description

• May manage various workforce management systems, such as IEX scheduling software and CMS
• Identify Triggers
• Provide essential input to leadership team so that staffing plans are based on analysis of historical performance and real time data
• Monitor adherence real time to ensur...