Full-time
Real-Time Workforce Optimization Specialist
Posted by Percepta • cainta, rizal, Philippines
About the Role
Percepta is seeking an Associate WFM Specialist to support the Workforce Management team in monitoring contact center operations, ensuring service levels are met. Responsibilities include real-time performance monitoring, workload distribution, risk communication, and documentation.
The ideal candidate has a High School diploma with at least 1 year of BPO experience, strong analytical and communication skills, and proficiency in MS Excel. Competitive salary and benefits like HMO, paid time off, and training programs are offered.
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