Full-time
Real-Time Workforce Management Specialist II
Posted by Qualfon • dumaguete, negros oriental, Philippines
About the Role
Qualfon in Dumaguete, Philippines, is looking for a professional to oversee system downtimes and manage staffing levels for clients. The role involves monitoring real-time agent work states and ensuring the correct skill assignments for agents.
The ideal candidate should possess keen attention to detail and have a strong working knowledge of Workforce Management processes. It also requires proficiency in MS Office applications and familiarity with ACD reporting tools. Qualifications include being a college graduate or having completed at least 3 years in a related course.
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