Full-time
Real-Time Workforce Management Analyst I
Posted by iQor, Inc. • mawaque, pampanga, Philippines
About the Role
iQor, Inc. is looking for a Contact Center Performance Manager in Pampanga, Philippines. This role is responsible for proactively monitoring service levels and implementing strategies to enhance efficiency. The ideal candidate will manage real-time adherence and communicate effectively with various organizational levels.
A Bachelor's Degree and prior call center experience are required, with strong analytical and communication skills necessary for success in this position.
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