Full-time
Real-Time Workforce Analyst | WFM & Analytics
Posted by Atain • bogotá, bogotá, distrito capital, Colombia
About the Role
Atain is seeking a Workforce Management Analyst to monitor real-time agent performance and ensure service levels are met. You will manage staffing levels during high call periods and ensure adequate reporting on operational performance.
The ideal candidate has at least 6 months of workforce management experience and a strong analytical mindset. Flexibility is required as the role may require weekend work. Join our dynamic team in Bogotá, Colombia.
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