Full-time
Real-Time WFM Coordinator — Optimize Service Levels
Posted by ibex • , , Philippines, , , Philippines, Philippines
About the Role
A leading BPO service provider in the Philippines is seeking a Service Level Coordinator to ensure smooth operations. In this role, you will monitor key performance indicators, provide immediate support to frontline staff, and collaborate with management for effective communication. Ideal candidates should have a Bachelor’s degree or equivalent work experience along with strong analytical, reporting, and communication skills. The position requires advanced knowledge of MS Office, particularly Excel, and relevant workforce tools.
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