Full-time
Real-Time WFM Analyst: Data-Driven Ops Insights
Posted by Visa • Pasay, Metro Manila, Philippines
About the Role
A leading global payments technology company is looking for a WFM Command Center Analyst to enhance performance management across their contact center network. The role combines real-time data analysis and operational support, requiring strong analytical skills and proficiency in tools like Genesys Cloud and Microsoft Power BI. The position is hybrid, with the office attendance to be confirmed by the hiring manager. If you're ready to contribute to impactful projects in a dynamic team, we want to hear from you.
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