Full-time
Real-Time WFM Analyst: Data-Driven Ops Insights
Posted by Tink • Pasay, Metro Manila, Philippines
About the Role
A global leader in payments technology is seeking a WFM Command Center Analyst in the Philippines. This hybrid role focuses on managing performance across contact center operations, requiring 2-4 years of experience in workforce management and hands-on proficiency with tools like Genesys Cloud and Microsoft Power BI. Strong analytical skills and the ability to make tactical decisions are essential. This position provides an opportunity to contribute to impactful business challenges while supporting Operations Managers in a dynamic environment.
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