Full-time
Real-Time RTA Analyst: Optimize Call Center Performance
Posted by Sutherland Global • mawaque, pampanga, Philippines
About the Role
Sutherland Global in Pampanga is looking for a Lead RTA to monitor real-time queues and ensure KPIs are met. The ideal candidate will have at least 2 years of RTA experience and strong MS-Excel skills.
This role requires good communication abilities and proficiency in WFM tools. Flexibility to work various shifts in a call center environment is essential. Join us to help drive optimal service levels and productivity!
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