Full-time

Real-Time QA Insights & Dashboards Analyst

Posted by SMDigital • Pasig, Metro Manila, Philippines

📍 Pasig, Metro Manila 🕒 February 26, 2026

About the Role

SMDigital is seeking an experienced Quality Assurance Analyst to monitor and evaluate the quality of customer interactions. This role includes providing real-time feedback to team leaders, maintaining QA score dashboards, and ensuring high customer service standards. The ideal candidate should have a strong background in quality assurance, communication skills, and the ability to thrive in a dynamic environment.
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