Full-time
Real-Time Performance & Scheduling Analyst
Posted by IntouchCX • Mabalacat, Pampanga, Philippines
About the Role
A global leader in customer experience management is seeking a Real Time Analyst to monitor and communicate real-time performance metrics for their teams. The ideal candidate should have a high school diploma and some post-secondary education, coupled with advanced skills in MS Word and Excel. Responsibilities include evaluating large data sets, adjusting staffing as needed, and ensuring team awareness of performance metrics. This role requires strong analytical skills, adaptability, and effective multitasking abilities.
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