Full-time
Real-Time Call Queue Operations Specialist
Posted by Atlas Technica • Manila, Metro Manila, Philippines
About the Role
A tech-focused service provider in Manila is seeking a Call Queue Coordinator to oversee the performance of the engineer call queue. In this full-time role, you will monitor call metrics, resolve real-time conflicts, and assist in service management analysis. The ideal candidate possesses strong knowledge of ConnectWise Manage and ITSM tools, along with excellent communication and organizational skills. A competitive salary and comprehensive benefits package are offered, as well as opportunities for career development.
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