Full-time
Real-Time Analytics & Staffing Specialist
Posted by CareerArc • Cainta, Rizal, Philippines
About the Role
A leading customer experience company is seeking a Real Time Analyst to monitor staffing adherence and key performance indicators. This role involves managing multiple call queues, providing KPI reporting, and ensuring optimal staffing coverage. Ideal candidates will possess strong analytical and communication skills, a team player mindset, and proficiency in Microsoft Office applications. Join a dynamic team focused on delivering exceptional customer experiences.
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