Real Time Analyst

Overview

UnifyCX is growing and looking for a RTA to join our motivated and ambitious team in Barranquilla!

What Will You Do?

Monitor:

• Demand Patterns - Contact Volume, handle time per contact, Staff requirement for multi-vendor operations
• Supply Patterns – Shift Attendance, Staff Auxiliary Usage for planned and unplanned events on real time
• External factors influencing demand and supply patterns for program real time which includes and not limited to network uptime/downtime, system application uptime/downtime and Natural calamities at the location

Detect & Alert:

• Understand the plan for execution for the business prior to business / shift start
• Analyze the parameters, detect deviations to the planned metrics assumptions
• Alert operational stakeholders responsible for execution on the operational floor

Notify:

• Communicate to stakehold...