Real Time Analyst

Company Description
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Role Description
This is a full-time on-site position located in Pasay. The Real Time Analyst will monitor and manage real-time workforce performance to ensure optimal staffing levels across various operations. Key responsibilities include analyzing workforce metrics, generating reports, and recommending adjustments to improve efficiency. The role also involves collaborating with team leaders to achieve service level goals and assist in workforce planning activities. Additionally, the Real Time Analyst will handle any on-the-spot operational adjustments to align with dynamic business needs.
Qualifications
Strong Analytical Skills to assess workforce trends and metrics effectively
Proficiency in Workforce Management and Workforce Planning methodologies
Excellent Communication skills to collaborate with team members and provide actionable insights
Experience with eWFM or similar workforce management tools is a...