Real Time Analyst

Real Time Analyst page is loaded## Real Time Analystlocations: Mandaluyong Citytime type: Full timeposted on: Posted Todaytime left to apply: End Date: April 24, 2026 (30+ days left to apply)job requisition id: R11876We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!Job Title:** Real Time Analyst --- Job Summary** The Real Time Analyst is responsible for monitoring and managing real-time contact center performance to ensure service levels are met and resources are optimized. This role plays a critical part in maintaining operational efficiency and customer satisfaction. --- Job Responsibilities** * Monitor real-time contact center performance across multiple channels (voice, chat, email) to identify trends, outliers, and potential service impacts. * Proactively identify ...