About the Role
Be a Part of Something BIG!
The Real Time Analyst (RTA) manages the 24X7 real time performances of the Customer Success’ inbound and outbound channels. This includes timely call out and decision making to mitigate any issues that may surface.
The RTA acts as SPOC for Customer Success interfacing with key stakeholders such as Networks, IT, Corp Comm, etc. in managing incidents according to the Incident Management Framework.
The RTA responsibles for co
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