R&D Technical Support Engineer

Job Purpose:

Ensure customer success by providing technical support and validating product quality. Assist in product design and improvements while maintaining documentation. Collaborate and share best practices to enhance team performance.

Key Accountabilities:

- Provide technical support for customer projects, ensuring a focus on customer success.

- Conduct testing and verification activities, identifying product flaws and ensuring quality standards.

- Define and specify test procedures to validate product functionality and compliance.

- Prepare and maintain all required technical documentation.

- Recommend improvements to products regarding technical characteristics, standardization, and cost optimization.

- Participate in the design of complex products and contribute to harmonizing hardware and software solutions in line with technical requirements.

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