RCS Project Manager

Overview

Your Mission Within an international and multi-branded environment, Richemont Customer Service (RCS) mission is to:

• Define and implement a global client service strategy
• Ensure a consistent, simple, straightforward and hassle-free service journey to our clients
• Turn customer service into a competitive advantage
• Participate in the client data collection to enhance the Maisons' data strategy
• Organize and oversee the worldwide service network for all products (22 repair platforms worldwide, boutique workshops, and an external network)

Group RCS department is opening a Project Manager position reporting to the Group Customer Service Projects Director.

How will you make an impact?

• Manage various projects aimed at optimizing the performance of CS platforms and network worldwide, with a focus on technical aspects
• Drive projects to enhance quality management o...