Quotation Specialist

Responsibilities

• Execute the customer quotation process end-to-end in contributing to sales turnover.
• Handle incoming customer requests professionally, ensuring prompt and thorough resolution of issues.
• Collect and validate all relevant customer information to accurately identify and fulfill their requirements.
• Build Level 1 competency in spare parts identification for assigned BUs, supported by 2nd-level Technical Advisors and BA/BU (Global/Region) teams during the quotation process.
• Process technical and commercial inquiries.
• Prepare comprehensive quotations for spare and wear parts, covering both commercial and technical aspects.
• Work with BOMs (Bill of Material / Part List), customer project documents, and technical drawings.
• Coordinate delivery, invoice and payments.
• Assist with customer complaints and warranty claims as needed, in close collaboration with the regional Quality partner.