quality technical support manager

What you will do

Technical support manager drive the problem solving about customer issue including installations, service, design, supplier and manufacture, by coordinating JCI resources to deliver a positive customer experience.

Organize: professional quality technical support team,

The scope of this role is APAC

How you will do it

Track and proactively share key customer insights and feedback to ensure product design and process improvements for a better customer experience. Coordinate JCI resource to figure out the root cause of customer issue and drive short term and long term actions; Participate customer quality daily management cadence and lead some Gamba to Customer site for critical issue; Lead project Funnel meeting to drive problem CA and PA; Collaborate cross plant ASD team to align the countermeasure in customer site. Manage key partner relationships to ensure alignment across the enterprise via appropriate planning, executio...