Quality Supervisor

Essential Functions/Core Responsibilities

• Supervision of work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements

• Maintain accurate metrics of direct reports individual performance as well as overall team level performance

• Manage resources across the assigned portfolio (personnel schedules, varying account needs)

• Evaluate levels of process and staff effectiveness and works with Business stakeholders to create and collaborate on execution of improvement action plans

• Develop strong working relationships with key Business stakeholders, internal and external

• Oversee audits of key support processes within each account and recommends changes

• Administration of applicable certification and training processes up to and inclu...