Full-time
Quality Senior Analyst, CX — Elevate Experience
Posted by Didi • bogotá, bogotá, distrito capital, Colombia
About the Role
DiDi in Bogotá is seeking a CX Quality Senior Analyst to enhance customer and driver satisfaction. This role involves developing quality assurance frameworks to evaluate interactions across various platforms.
Join a team dedicated to improving service experiences for millions of users. The ideal candidate will work on insights and interventions that promote efficiency and resolution rates within our service networks.
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