Full Time

Quality Program Lead

Posted by Welocalize • Mexico, Mexico, Mexico

📍 Mexico, Mexico 🕒 March 01, 2026

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About the Role

Main Duties
The following is a non-exhaustive list of responsibilities and areas of ownership:
In collaboration with Squad Lead and Quality Manager define quarterly Squad Quality OKRs in alignment with the company OKRs. 
Oversee measurement and reports on Squad quality OKR result progress at the required cadence. 
Proactively identify actions and opportunities to achieve and exceed objectives. 
Design and lead implementation and delivery of client quality account strategy. 
Responsible for partner alignment on accounts managed by Program Squad(s) on which they are assigned.
Monitor partner performance on accounts managed by Program Squad(s) on which they are assigned. Partner performance is inclusive of OTD, time-to-accept task, language quality, adherence to instructions, etc.
Lead conversations with customers regarding quality while anticipating their needs, analyzing root causes, performing corrective an...
                

Job Details

Location Mexico, Mexico
Job Type Full Time
Category Operations Specialties Managers
Posted March 01, 2026
Deadline April 10, 2026

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