Quality & Performance Senior Manager

Req ID: NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Quality & Performance Senior Manager to join our team in CDMX, Ciudad de México (MX-CMX), Mexico (MX). Responsibilities: • Defines effective and efficient quality processes and monitors quantitative process management. • Identifies best practices for the organization with particular focus on achieving high value-addedservices and operational excellence. • Interacts with various stakeholders to effectively monitor the implementation of quality processes. • Sets direction, leads institutionalization of processes consistent with known best practices and participates in senior leadership reviews to ensure processes have comprehensive organizational impact. Required skills: • Advanced influencing and communication skills. • Advanced knowledge of relevant oper...