Quality Manager

Our customers expect every aspect of our business to be of a certain standard and rightly so, our company by its very name represents quality so the role of the quality assurance manager is critical to the business upholding its first-class reputation within the industry.

The Manager of Quality drives continuous improvement and innovation across all departments and areas of the hotel through analyzing customer feedback, conducting daily quality audits, reviewing & establishing Standards and SOPs, identifying top priorities & opportunities for improvement, communicating relevant information and facilitating Quality Focus Groups.

Performs Stay Experience Platform Performance analysis, FORBES training, daily audits and prepares other QA reports.

• Conduct and leads the regular quality assurance meetings with all departments.

• Identifies areas of improvement through trends and analysis of guest feedback from various guest engagement platforms (interna...