Full Time

Quality Manager

Posted by Welocalize • Thessaloniki, Makedonia Thraki, Greece

📍 Thessaloniki, Makedonia Thraki 🕒 March 03, 2026

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About the Role

Main Duties
Supplier and Quality Management
Partner with the Partner Engagement Manager to align suppliers and ensure consistent performance across assigned Program Squad accounts.
Monitor supplier performance (on-time delivery, task acceptance time, language quality, adherence to instructions, etc.) and flag issues falling below client thresholds.
Act as an escalation point for Project Managers when suppliers miss deliverables, involving the Language Services Team as appropriate.
Collaborate with the Language Services Team to initiate Quality Improvement Plans (QIPs), Root Cause Analyses (RCAs), and Corrective and Preventive Actions (CAPAs). If a QIP is unsuccessful, ensure proper escalation to Talent Procurement.
Support test translation success by coordinating necessary information and resources with the Language Services Team.
Provide supplier training on client expectations, tools, and processes when re...
                

Job Details

Location Thessaloniki, Makedonia Thraki
Job Type Full Time
Category Operations Specialties Managers
Posted March 03, 2026
Deadline April 12, 2026

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