Quality Manager

Our client, a leading e-commerce logistics business based in the London Heathrow area, is looking for a permanent Quality Manager to join their expanding Quality and Network Operations team.

This is a high-impact leadership role where you will take ownership of service performance across the end-to-end parcel journey, driving continuous improvement, visibility, and operational excellence across the business. Alongside day-to-day quality management, you will lead and develop a team of up to 7 Quality professionals, acting as a key escalation point and performance driver.

This is a remote role.

Hours: Monday - Friday, 09:00 - 17:30 (with occasional weekend on-call requirement)

Duties and Responsibilities of the Quality Manager:

Analyse end-to-end performance across the full parcel journey, identifying trends, risks, and areas for improvement at each stage.
Own and manage business-wide performance communications, ensuring service impacts are clearly ...