Full Time

Quality Manager- AI Projects

Posted by Welocalize • Thessaloniki, Makedonia Thraki, Greece

📍 Thessaloniki, Makedonia Thraki 🕒 March 01, 2026

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About the Role

Main Duties
Strategic Alignment: Partner with Engagement Managers to ensure supplier alignment and coordinate with the Language Services Team on resource recommendations and capacity planning.
Client Relationship Management: Serve as the primary point of contact for language quality, leading client conversations, managing documentation, and presenting regular quality reports.
Performance Monitoring: Track supplier KPIs—including OTD, task acceptance, and linguistic accuracy—flagging and escalating any performance that falls beneath defined client thresholds.
Quality Framework & Asset Management: Design and maintain quality frameworks, ensuring all language assets (glossaries, style guides, and TMs) are updated and optimized.
Corrective Action & Escalation: Act as the escalation point for PMs on missed deliverables; lead Root Cause Analysis (RCA) and oversee Quality Improvement Plans (QIP) or CAPAs in collaboration with Language Se...
                

Job Details

Location Thessaloniki, Makedonia Thraki
Job Type Full Time
Category Operations Specialties Managers
Posted March 01, 2026
Deadline April 10, 2026

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