Quality Management Analyst

Job Description

Job purpose

The position will perform all monitoring and review activities; establish follow-up reporting systems; and implement process improvement activities relating specifically to Policy Delivery Monitoring and Governance, Application Error Monitoring Report, Branch Quality Health Check Analytics Report (Quality Health Check Data) and assistance on other Quality Monitoring activities as deemed necessary. Through these quality monitoring procedures, SLOCPI shall comply with market conduct standards, mitigate sales practices risk, and promote quality sales practices in the agency which are supportive of the Most Respected Agency core values. 

Major accountabilities

Monitoring and review: Identify and review policies/cases covered by the rules of Policy Delivery Monitoring and Governance, Application Error Monitoring Report and Branch Quality Health Check Analytics Report (Quality Health Check Data)