Full-time

Quality Intelligence Analyst: Coach & Process Improvement

Posted by RingCentral • Manila, Metro Manila, Philippines

📍 Manila, Metro Manila 🕒 March 03, 2026

About the Role

A leading provider of cloud communications solutions is looking for a Quality Intelligence Analyst in Manila. This role involves monitoring the quality of interactions and transactions, offering coaching and feedback, and implementing process improvements across various teams. The ideal candidate will have strong analytical skills and the ability to cultivate productive relationships with stakeholders. Candidates are encouraged to apply regardless of educational background, provided they have relevant experience and skills in a similar environment.
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