Full-time
Quality & Insights Lead — Elevate Customer Experience
Posted by Confidential • Mabalacat, Pampanga, Philippines
About the Role
A leading job portal is seeking a Manager, Quality & Insights to spearhead quality assurance initiatives. This mid-level role involves leading teams to ensure exceptional customer experiences through robust quality standards and governance. Ideal candidates will have proven leadership skills, a strong understanding of quality metrics, and experience in a fast-paced customer service environment. Responsibilities include developing performance measures, collaborating with stakeholders, and managing day-to-day quality operations. Location: Mabalacat, Philippines. Full-time position.
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