Quality & Feedback Specialist (M/F)

Foyer Global Health is the international health insurance brand of Foyer Group, Luxembourg’s leading insurance company. We provide first-class health coverage to globally mobile individuals and are part of a growing, innovative environment with a strong international focus.

Goal:

The overall goal of this role is to support customer insight gathering and bringing the voice of the customer alive for the organization using a data-driven approach. The Quality & Feedback Specialist works closely with the Head of various departments in defining and executing initiatives that provide data and analysis to support the development of customer journeys, illuminating opportunities for engagement and delivering deep customer value when it matters most.

The analysis of external data is sustained by internal operational data made available by fellow team members with whom the Quality & Feedback Specialist maintains a close cooperation. This position report...