Quality Control Team Lead

The team is seeking a Quality Controller Lead to assist in supervising the quality function of a global work-at-home internet-based program. It is a position that requires attention to detail, discipline and motivation as well as deep analytical skills.

Responsibilities

• In coordination with the Quality Manager, represent the Quality function to the customer in calls meetings, business reviews and as needed
• In coordination with the Quality Manager, ensure program delivery is in line with customer performance metrics
• Lead a group of Quality Controllers and Senior Quality Controllers within the Quality function
• Responsibility for the direct support, regular feedback and performance management for the identified group, including goal setting and monitoring of performance
• Communicate deadlines and assist the group with day-to-day functions and answer questions and assist with problems from the team
• Onboard new hires and...