Full-time

Quality Coach / Evaluator - US Experience

Posted by Sitel • Cairo, Cairo Governorate, Egypt

📍 Cairo, Cairo Governorate 🕒 March 01, 2026

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About the Role

About Us
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.

Primary Job Responsibilities
Monitors CSR’s performance on a daily basis, by taping, listening to, reviewing, and evaluating calls. 
Provides appropriate feedback to CSRs on quality of service to ensure adherence to procedures and scripts wi...
                

Job Details

Location Cairo, Cairo Governorate
Job Type Full-time
Category Business Operations Specialists
Posted March 01, 2026
Deadline April 10, 2026

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