Quality Auditor

We are seeking a detail-oriented Quality Auditor to evaluate and ensure the quality of customer interactions across calls and tickets. The ideal candidate will have a strong background in customer service, excellent analytical skills, and the ability to design and implement effective audit forms. This role is critical in maintaining high service delivery standards, identifying areas for improvement, and ensuring compliance with company policies and procedures. The ideal candidate should have an extreme or a high bar and can decipher bad from excellent customer service.

Key Responsibilities

• Audit & Quality Control:
  • Conduct comprehensive customer service calls and ticket audits to assess adherence to company standards, policies, and proceduresli>
  • Evaluate the quality of customer interactions, including communication skills, problem resolution, information accuracy, and overall customer satisfaction.
  • Identify areas for improvement and pr...