Quality Assurance Engineer

Description

The Quality Assurance Engineer is responsible for ensuring the quality, stability, and performance of platform implementations across the software development lifecycle. This role provides hands-on and technical leadership—owning test strategy for assigned projects, partnering closely with Engineering and Delivery teams, and driving continuous improvement to deliver high-quality solutions across Zendesk and other business-critical platforms.
Key Responsibilities
Quality Ownership & Strategy
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Own end-to-end quality for assigned projects across Zendesk and other platforms.
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Define and execute QA strategies aligned with business and technical requirements.
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Contribute to quality standards, best practices, and release readiness criteria across multiple platforms.
Test Planning & Design
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Create test plans covering functional, regression, integration, performance, and UAT testing.
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Design and maintain test scena...