Quality Assurance - Claims Excellence (Cantonese Speaking)

**Summary of the Role:**



To develop, plan and administer a wide range of training programs (including technical, soft skills and induction) to Claims Team or where training is required to support claims processing services.



To conduct monthly Quality Assurance checking to measure the effectiveness of the training provided; to identify gaps in processes and claim practices; role of the ambassador to drive the team to develop skills and knowledge to ensure a sustainable and robust team. To design new training materials for new programmes and products to support business growth.



**List of Duties:**



+ Manage the offshore team to ensure operational efficiencies and effectiveness

+ Provide ongoing training to Offshore Claims Team and ensure that claim guidelines (as set by client) are followed and executed efficiently

+ Conduct ongoing review of offshore team's quality assurance checking to ensure t...