About the Role
National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.
The Quality Assurance Analyst II conducts quality verification of operations core business processes within the area of responsibility. This role is also responsible for supporting the implementation of consulting projects through data gathering, analysis and research, and identifying and recommending process improvements.
**Key Responsibilities**:
- Supports the implementation of consulting projects through data gathering, analysis and research
- Implements updates to policies and procedures by monitoring fluctuations in industry trends, tracking customer needs, foreseeing potential impacts to products and services
The Quality Assurance Analyst II conducts quality verification of operations core business processes within the area of responsibility. This role is also responsible for supporting the implementation of consulting projects through data gathering, analysis and research, and identifying and recommending process improvements.
**Key Responsibilities**:
- Supports the implementation of consulting projects through data gathering, analysis and research
- Implements updates to policies and procedures by monitoring fluctuations in industry trends, tracking customer needs, foreseeing potential impacts to products and services
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