Full-time
Quality Assurance Analyst & Performance Coach
Posted by Proselect Management Inc • Pasig, Metro Manila, Philippines
About the Role
- Review and evaluate calls, cases, or documentation to ensure accuracy, compliance, and quality standards.
- Provide constructive feedback and coaching to improve team performance and service delivery.
- Identify errors, trends, and process gaps, and escape findings as needed.
- Maintain accurate records, reports, and audit results within required timelines.
- Participate in calibration sessions to ensure alignment with client and organizational quality expectations.
Ready to Apply?
Submit your application today and take the next step in your career journey with Proselect Management Inc.
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