Quality Assurance Analyst

Company Description
Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it's your game. So let's win together.

Job Description
As a Quality Assurance Analyst - BetMGM you will ensure that our Customer Service Team is consistently providing leading-class service to players across all BetMGM brands. You will work on evaluating and coaching agents, tracking improvement and meeting performance goals to maintain and continuously improve customer.

Reporting to the Quality Assurance Team Lead - BetMGM you will be part of the Customer Service Team, who are responsible for constantly evaluating and coaching our Agents, and by working closel...