Full-time
Quality Assurance Analyst: Elevate Agent Performance
Posted by CGI • Pasig, Metro Manila, Philippines
About the Role
A leading IT services firm in the Philippines is seeking a Quality Assurance Analyst to monitor call quality and provide coaching to agents. This entry-level position involves evaluating agent performance, recording evaluations, and preparing quality reports for management review. The ideal candidate should be eager to learn and grow in a supportive team environment. Applicants will benefit from extensive training and opportunities for career development.
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