Quality Assurance Agent

Job Overview:
We are seeking a meticulous and objective Quality Assurance Agent to evaluate our sales process by thoroughly reviewing lost opportunities. The ideal candidate will analyze each case to determine whether it was properly qualified or disqualified, ensuring accuracy and consistency in our sales assessments. This role requires strong attention to detail, unbiased judgment, and the ability to learn and apply our sales process effectively.

Key Responsibilities:

• Review Lost Opportunities: Conduct thorough evaluations of lost sales opportunities to assess whether they were correctly qualified or disqualified.
• Objective Analysis: Apply unbiased judgment to determine if sales representatives followed the proper qualification process.
• Process Compliance: Ensure all lost opportunities align with defined sales criteria and company st...