Quality analyst - voice ai

About the Role
We are looking for a highly skilled and experienced QA Engineer with strong expertise in Gen AI, Voice AI, Telephony, and IVR testing. The ideal candidate will be responsible for ensuring high-quality delivery of next‑generation AI-driven voice and conversational systems, including robust guardrail validations, performance testing, and end‑to‑end functional assurance.
Key Responsibilities
1. Testing & Quality Assurance
- Conduct functional, regression, integration, and system testing for Gen AI and Voice AI-based applications.
- Perform IVR testing, including call flows, speech recognition, prompts, routing, and fallback handling.
- Validate telephony-related components, including SIP (Session Initiation Protocol), call events, call transfers, call queue logic, and agent workflows.
- Ensure AI guardrails (content moderation, safety filters, hallucination checks) are thoroughly tested and validated.
- Test conversational flows, voice prompts, LLM r...