Quality Analyst

About the Role

• Conduct thorough quality assurance assessments of processes and transactions to ensure accuracy, compliance, and adherence to company policies and industry regulations.
  
• Develop and implement quality assurance strategies, policies, and procedures to improve overall performance and efficiency within the financial account BPO.
  
• Analyze data and metrics to identify trends, patterns, and areas for improvement in service quality and operational processes.
  
• Collaborate with cross -functional teams to address quality -related issues, provide recommendations, and implement corrective actions.
  
• Provide timely and constructive feedback to team members regarding performance, compliance, and quality standards.
  
• Monitor and evaluate customer interactions, including calls, emails, and transactions, to assess service quali...