Quality Analyst

Quality Analyst is responsible to perform activities outlined in the Service Quality Plan and identify auditor / program level improvement opportunities. QA Analyst is required to work closely with the production resources to ensure adherence to the client and process specific requirements. Ensure that regular feedback and error sharing sessions are conducted to avoid repetition of errors and help improve overall performance. Other activities of the quality analyst include – reporting, calibrations, process analysis and attending client and internal meetings.
Responsibilities:
• Responsible for quality monitoring on claims/cases/transactions and/or telephonic interactions
• Conduct Process training as and when required
• Provide feedback to auditors/clinical team members using prescribed feedback model
• Mentoring and coaching auditors on process level issues.
• Monitor adherence to compliance procedures and processes.
• Responsible for reporting program level qual...